![]() ![]() Hypothetical customer would even consider BUYING the replacement pin even if they had to pay the shipping to send it here, but there is nobody to talk to about that now, there isn't a clicky clicky to buy replacement this replacement part (or many others) on their website. Calling the number results in a recording without option to leave a message and a hang up.Īfter two days have passed since speaking with 5D Tactical, still no email with tracking number is sent and hypothetical customer now has no way to contact 5D Tactical other than email, which they have yet to see a reply to. But the next day, they shut down their phone support altogether, as seen at the bottom of every page on their website. Hypothetical person is still polite and understanding, apologies are made by 5D Tactical staff on phone and assurance that the replacement pin will be sent by end of business day, shipping address is confirmed again, and 5D staff tells hypothetical person they will get an email with tracking number when the replacement part is shipped.ĥD Tactical is also having a sale on the multiplatform router jig pro kit, incidentally. So hypothetical person calls 5D Tactical again, gets the same 5D Tactical support person after a much shorter hold time than the week before (2-3 minutes, versus 35-40 minutes) and asks if they recall the previous week's conversation, which they do. The week passes, and no replacement pin is sent. Although they could not seem to find any of hypothetical person's emails, they were able to confirm purchase of product, and the hypothetical person's orders to confirm correct address to send the replacement to, and stated the replacement would be sent out by the end of the week. But the person at 5D Tactical does acknowledge they have heard of this happening before and agrees to send a replacement takedown pin. It takes a few minutes to convince the person on the phone the problem really is the takedown pin is too big around, because any of his LPK's' actual front pivot pins will go into and through any of these lowers' front pivot pin holes fine, albeit slight snug but not requiring more than slight gentle taps, nothing unreasonable, but also understands it is going to take more than a couple love taps with a rubber mallet and a nylon punch to get the 5D takedown pin into any of these lowers. And decides after a few days without response to his emails to call instead. Hypothetical customer understands 5D is very busy selling more Router Jig Pro kits and other products right now but is also ready to get the lower work done. Not in days of waiting, and even still to this date. The hypothetical person, noticing 5D Tactical seems to greatly prefer email-based support rather than telephone based support, since support is only open 2 hours a day, sends multiple emails to 5D Tactical support email address posted conspicuously in multiple places on the website, describing the problem and requesting advice or replacement of the takedown pin in the kit, but receives no response. ![]() ![]() Hypothetical person does not feel comfortable trying to use a rubber mallet or other impact-driven means to force the takedown pin from the 5D tactical kit into/through the front pivot pin holes in his lowers for fear that it will damage the receiver or enlarge the holes, which cannot be undone, and skeptical that they should need to, either. Although the actual front pivot pins from all of the hypothetical person's KAK LPK's will go in and through the holes of both ears of their lowers just fine (so hypothetical person knows the problem is the diameter of the pin supplied with the jig kit, not undersized holes in the receiver). Even after applying oil to the pin and the holes, it is obvious the pin is just a little too big to go in without force. It almost gets to the end of the "entry taper", but not quite, and doesn't even make it to the point where the spring loaded detent ball in the pin supplied with the kit meets the front pivot pin hole in the right side of the receiver before it stops. Once upon a time not many moons ago, a hypothetical person bought a 5D Tactical Router Jig Pro Multiplatform AR15/AR10 kit, and discovered that the takedown pin supplied with the kit is just a little too big to go into the front pivot pin holes of his American Made Tactical 80% lowers. ![]()
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